Privacy policy

This Privacy Policy describes how CB Doors and Remodeling, operating under the CB Doors Plus brand ("we," "us," or "our"), collects, uses, and discloses personal information when you visit or make a purchase from cbdoorsplus.com (the "Site").

Information We Collect

When you visit the Site, we collect information about your device, your interaction with the Site, and information needed to process and fulfill purchases, including custom and freight-shipped orders. We may also collect information you provide when contacting us, requesting a custom-door quote, or submitting a warranty or freight-damage claim.

Device information may include browser type and version, IP address, time zone, device type, pages viewed, and interactions with the Site. This information is collected automatically through cookies and similar technologies to operate and improve the Site.

Order and delivery information may include your name, billing and shipping addresses, phone number, email address, and payment information. We use it to process payment, fulfill orders, coordinate freight delivery, and provide order, production, and shipping updates. Relevant contact and delivery information may be shared with Shopify, payment processors, and freight carriers as necessary to complete your order.

Customer-support and custom-quote information includes information you voluntarily provide, including photos submitted for warranty or damage claims. Claim details and photos may be shared with the appropriate freight carrier solely to process a claim.

AI Door Visualization

If you use the “See it in your room” visualization feature, you may upload a photograph of your home or entryway. The uploaded photograph and relevant door-product information are transmitted to HomeVisioner, a third-party AI visualization provider, to generate the requested preview and operate the feature. If you provide an email address through the visualizer, we may use it to deliver the preview and follow up about your door inquiry. Please do not upload photographs containing people, license plates, confidential documents, or other sensitive personal information. You may contact us at info@cbdoorsplus.com to request assistance with access to or deletion of information associated with a visualization request. AI-generated previews are illustrative and do not guarantee exact scale, color, fit, construction feasibility, or final installed appearance.

We do not sell personal information. The Site is not intended for individuals under 18, and we do not knowingly collect personal information from children.

To ask a privacy question or request access, correction, or deletion of personal information, contact info@cbdoorsplus.com.