Refund policy

Refund & Return Policy

CB Doors and Remodeling, operating under the CB Doors Plus brand, is committed to the quality and craftsmanship of every door we sell. Because our doors are heavy, made-to-order, preorder, or limited in-stock items, please review this policy before purchasing.

Order Cancellations

Before production begins, an order may be canceled for a full refund less a 3% payment-processing fee. Once production has begun, a 50% cancellation fee applies to cover committed materials and labor. After a custom or preorder door has shipped, the order cannot be canceled or refunded.

In-Stock Returns

An in-stock door may be returned within 14 days of delivery if it has not been installed, modified, or damaged and remains in its original packaging. Approved returns are subject to a 20% restocking fee. Original delivery charges are nonrefundable. The customer is responsible for return freight and for damage during return transit.

Custom and Preorder Doors

Custom-configured doors are made to order and become nonreturnable, nonrefundable, and nonexchangeable once production begins, except for a verified manufacturing defect. Minor variations in texture, finish, and color are natural characteristics of handcrafted ironwork and are not defects.

Freight Damage

Inspect the door and packaging before signing the delivery receipt. Note visible damage on the receipt and email clear photos of the damage and packaging to info@cbdoorsplus.com within 48 hours. Signing without noting visible damage, or proceeding with installation, may prevent a freight claim. Claims received after the 48-hour period may not be accepted.

Installation and Coverage Exclusions

Wrought-iron doors require appropriate weather protection. A minimum overhang equal to at least half the door's height is required. Normal wear, weathering, natural finish aging, acts of nature, improper maintenance, inadequate weather protection, and improper installation are not covered.

Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank or card issuer may require additional posting time.

Questions

Contact info@cbdoorsplus.com before ordering if you have questions about cancellations, returns, freight damage, or product eligibility.